Frequently Asked Questions

You'll need to top up your skpe wallet first. Once your balance is sufficient, you can go ahead and process the service for your customer.

Your wallet balance is the prepaid amount loaded in your skpe agent account. It's used to process customer services such as money transfer, bill payments, and recharges.

You can reach us anytime by email at support@skpe.in, through the in-app chat, or by calling our support number listed on the Contact page.

Every service on the skpe Agent Portal and App comes with a simple step-by-step guide. You can also check our training videos or contact support for a walkthrough.

Yes. Go to the Withdraw section in your skpe wallet, select your linked bank account, and the amount is transferred within minutes.

Sign up as a skpe agent, complete your KYC, load your wallet, and you can start offering money transfer, banking, and bill payment services right away.

Failed AePS transactions where money was debited are usually auto-reversed to the customer's account within 24-48 hours. If it isn't reversed after that, please raise a ticket with skpe support along with the transaction ID.

This means your agent ID isn't correctly mapped with the bank for AePS. Please contact skpe support to get your agent/CSR code re-verified and re-mapped.

It means the customer's Aadhaar isn't linked to a savings/checking account with the selected bank. Ask the customer to try a different bank or get their Aadhaar linked at their branch.

With the skpe Mini ATM device you can offer cash withdrawal, balance enquiry, and mini statement services to customers using their debit card.

This amount is generally reversed automatically within 24-48 hours by the bank. If it isn't, share the transaction reference with skpe support for follow-up.

You'll need the customer's biller/consumer number and the electricity board name, which is usually printed on their previous bill.

Billers can take up to a few hours to reflect the payment on their end. If it's still not updated after 24 hours, reach out to skpe support with the receipt.

The withdrawal limit depends on the customer's issuing bank, but on skpe it's typically up to ₹10,000 per transaction.

Yes, every successful DMT transaction earns you a fixed or slab-based commission that's credited straight to your skpe wallet.

Yes, skpe's DMT service is available 24x7, including public holidays and outside regular banking hours.