Terms

Terms & Conditions

Please read our Terms & Conditions carefully before using SKPE services. These terms define your rights, responsibilities, and the conditions governing the use of our platform and digital financial services.

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Terms & Conditions

TERMS OF USE & SERVICE

Terms of Use & Service need to be read, understood, and agreed to by a User before initiating any kind of transaction with us.

This website, www.skpenetwork.com, is published and maintained by SKPE Pvt Ltd ("SKPE"). When the User accesses, browses, or uses this website, the User accepts, without limitation or qualification, the terms and conditions set forth herein below. When the User accesses any other website through this website, such other website may have its own terms and conditions of use specific to that website. These Terms of Use and any additional terms posted on this website together constitute the entire agreement between SKPE and the User with respect to use of this website. In the case of any violation of these terms and conditions, SKPE reserves its rights to seek all remedies available in law and in equity for such violations.

Site and its Contents

All materials provided on this website are for the specific purpose only. The User shall not distribute, exchange, modify, sell, or transmit anything copied from this website, including but not limited to any text, images, audio, and video, for any business, commercial, or public purpose. As long as the User complies with these terms and conditions, SKPE grants the User a non-exclusive, non-transferable, limited right to enter, view, and use this website. The User agrees not to interrupt or attempt to interrupt the operation of this website in any way. Access to certain areas of the website may only be available to registered members. All materials, including various software, are the property of SKPE and are protected by applicable copyright and other intellectual property laws.

Ownership

All materials on this website, including but not limited to audio, images, software, text, icons and the like (the "Content"), are protected by applicable copyright and other laws. The User cannot use the Content except as specified herein, and agrees to follow all instructions on this website limiting the way the Content may be used. There are a number of proprietary logos, service marks, and trademarks displayed on this website, whether owned/used by SKPE or otherwise. By displaying them on this website, SKPE is not granting the User any licence to utilise those proprietary logos, service marks, or trademarks in any manner whatsoever. Any unauthorised use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

Devices

The User agrees not to use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein without our prior expressed written permission. The User agrees not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this website, and not to take any action that imposes an unreasonable or disproportionately large load on our infrastructure.

Transmitted Material

Internet transmissions are never completely private or secure. The User understands that any message or information sent to this website may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card or debit card information) is encrypted. Sending a message to this website does not cause the website to have any special responsibility to the User. The copyright in the contents of this website belongs to SKPE, and SKPE accordingly reserves all rights. Copying of part or all of the contents of this website without SKPE's permission is prohibited, except to the extent that such copying/printing is necessary for the purpose of availing a service opted for by the User for their convenience.

Modifications

SKPE may add to, change, or remove any part of these terms and conditions at any time, without notice. Any changes to these terms and conditions, or any terms posted on this website, will become applicable as soon as they are posted. By continuing to use this website after any changes, the User indicates acceptance of those changes. SKPE may add, change, discontinue, remove, or suspend any Content posted on this website, including features, specifications, or process flow, temporarily or permanently, at any time, without notice and without any liability. SKPE reserves the right to undertake all necessary steps to ensure that the security, safety, and integrity of SKPE's systems remain well-protected, including steps to verify and confirm the authenticity, enforceability, and validity of transactions committed by the User.

SKPE Recharges

SKPE provides recharge services for various prepaid and postpaid mobile phones and DTH connections purely as a reseller. SKPE is not a telecommunication company/ service provider or DTH service provider, and is only a reseller of prepaid, postpaid mobile, and DTH services provided by telecommunications and DTH service providers or other distributors/aggregators of such service providers. SKPE does not provide any warranty or guarantee for services provided by such service provider(s). Recharges sold by us to the User are sold without recourse against us for any breach of contract by the telecommunications service provider. Any disputes regarding quality, minutes provided, cost, expiration, or other terms of a purchased recharge must be handled directly between the User (or the recipient of the recharge) and the telecommunications service provider.

Bus / Air / Rail Tickets

  • a) SKPE only provides a platform for booking Bus/Air/Rail tickets. SKPE does not operate transportation services of its own. It is the sole discretion of the User to select any operator or mode as per their convenience.
  • b) SKPE is merely responsible for providing this platform for issuing tickets, cancellation, support for refund against cancellation, and other available information. Beyond these responsibilities, SKPE shall not be responsible for any issue arising out of the User's travel, including but not limited to time schedule, services offered, or luggage safety.
  • c) Any cancellation or refund shall be carried out as per the terms and policy of the service provider.
  • d) Users/Passengers are required to abide by all the terms and conditions for availing the services, including carrying a valid ticket, identity proof, and not carrying any combustible or dangerous article, weapon, etc.
  • e) Any facility, service, or amenity shown as part of the deal or transaction will be provided by the service provider only; SKPE shall not be responsible for any such offer or deal. The User is free to inquire about the offer and take the decision.
  • f) Bill payment/Insurance premium payment, etc. — for availing or using such payment services, the User undertakes to provide complete, correct, and all requisite information for making the payment. Failure to provide complete or correct information will entitle SKPE to reject the transaction, or suspend or terminate the User's account for any future operation. SKPE shall not be responsible for any liability arising due to any of the below reasons (non-exhaustive):
  • 1. Insufficiency of funds in the User's account.
  • 2. Information provided by the User is incomplete or incorrect.
  • 3. Delay or failure attributable to the biller, bank, or payment network.
  • 4. Any reason not attributable to or beyond the control of SKPE.
  • 5. Rejection by the bank or financial institution for any reason as per their procedure/process. SKPE shall intimate the User about the failed payment.

Domestic Money Remittance

  • a) SKPE shall not be responsible in any manner whatsoever for any delay in domestic money remittance services due to reasons attributable to the Bank/NPCI/RBI or any statutory/governmental authority.
  • b) The User hereby agrees to be bound by all the terms and conditions applicable to SKPE in its agreement with the bank for domestic money remittance services.
  • c) SKPE trusts that the KYC provided by the User to SKPE is duly self-attested, true, and authentic.
  • d) The User shall ensure that the amount with which the User uploads their wallet with SKPE is not obtained from the proceeds of any crime.

User's Obligations

  • General Obligations: The User shall access the site only for lawful and specific purpose(s) for which they have opted, and shall be responsible for complying with all applicable laws, statutes, and regulations in connection with the use of this website. The User shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products, or services obtained from this website. The User shall not create a hypertext link to the website or "frame" the website.
  • Information Provided: Information provided by the User on the Registration page must be complete and accurate. SKPE reserves the right at all times to disclose any information as SKPE deems fit and necessary to comply with any applicable law, regulation, legal process, or Central/State governmental request.
  • Use of the Services: The User may only use this service to make legitimate transactions/payments. Without limitation, any speculative, false, or fraudulent transaction is prohibited. The services provided by the website are opted into by the User for their own convenience.
  • User Responsibility: The User confirms that they are 18 years of age or above and have the legal capacity to enter into this Agreement, and that all information provided is true and accurate to the best of the User's knowledge and belief. The User is responsible for the security of their password and for all transactions undertaken using it through our service. The User confirms they are the authorised holder of the account used in the transactions, and alone uses the "ID" and "password" created for the website. SKPE, or any of its representatives, agents, consultants, or sub-contractors, will not be responsible for any financial loss, inconvenience, or mental agony resulting from use or misuse of the User's ID/password/credit card details/debit card details/bank account details for making transactions on or from this website.
  • Avoid double booking: If the User attempts an online transaction and, due to a technical error, does not receive payment confirmation, please check the respective account details with the transacting bank or speak to customer care before attempting another transaction. SKPE or any of its representatives, agents, consultants, or sub-contractors will not be responsible for any such transaction losses.
  • Disclaimer: The material displayed on this website could include technical inaccuracies or typographical errors. SKPE or any of its representatives, consultants, or sub-contractors may make changes or improvements at any time to rectify or improve the contents of the website.
  • SKPE does not warrant that the functions contained on this website will be uninterrupted or error-free. Errors or defects may arise during normal usage; SKPE will endeavour to correct them and keep the website free of viruses or other harmful components, but cannot guarantee this fully.
  • SKPE does not warrant or make any representations regarding the use of, or the result of the use of, material on this website in terms of correctness, accuracy, or reliability, insofar as such material is derived from us.
  • The User acknowledges that access to this website is provided only on the basis set out in these terms and conditions. Uninterrupted access may be prevented by factors outside SKPE's reasonable control, including unavailability, inoperability, or interruption of the internet or telecommunications services, or maintenance work carried out on this website. SKPE does not accept any responsibility and will not be liable for any loss or damage arising out of or in connection with any inability to access or use the website.

Force Majeure

SKPE shall not be liable for delays or inability to perform, in whole or in part, its obligations due to causes not attributable to its acts or omissions, or beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government or any governmental or statutory authority including NPCI/RBI, acts of terrorism, or other similar causes.

Safety of Data Downloaded

The User understands and agrees that availing any of the services through this website, or any material and/or data downloaded or otherwise obtained through the use of SKPE services, is done entirely at their own discretion and risk, and the User will be solely responsible for any damage to their computer systems or loss of data resulting from downloading any material and/or data or availing any SKPE services available on this website. Nevertheless, SKPE will always make its best endeavours to ensure that the content on this website or other information channels is free of viruses or other malware and malfunctions.

Relationship

None of the provisions of any agreement, terms and conditions, notices, or the right to use this website by the User contained herein or any other section or pages of this website shall be deemed to constitute a partnership between the User and SKPE, and no party shall have any authority to bind, or shall be deemed to be the agent of, the other in any way.

Jurisdiction

SKPE hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. SKPE considers itself, and intends to be, subject to the jurisdiction only of the courts of Bangalore.

Limitation of Liability

Notwithstanding anything to the contrary contained herein, neither SKPE Pvt Ltd, nor its affiliated companies, subsidiaries, officers, directors, employees, or any related party, shall have any liability to Users or to any third party for any indirect, incidental, special, or consequential damages, or any loss of revenue or profits arising under or relating to these terms, the site, or the offerings, even if any of the said parties had been advised of, knew of, or should have known of the possibility of such damages. To the maximum extent permitted by law, our maximum aggregate liability to you for any cause whatsoever, and regardless of the form of action (whether liability arises due to negligence or other tort, breach of contract, violation of statute, misrepresentation, or for any other reason), will at all times be limited to the value of the transaction or ₹500/- (rupees five hundred only), whichever is lesser.

Indemnification

The User shall defend, indemnify, and hold harmless SKPE and its affiliates, officers, agents, representatives, and employees from and against all claims, lawsuits, actions, demands, liabilities, expenses (including fees and disbursements of counsel), judgments, settlements, and penalties of every kind arising from or in any way relating to:

  • i. The User's breach/violation of any terms or conditions mentioned on this website.
  • ii. The User's violation or alleged violation of any applicable law in relation to the use of this website.
  • iii. Any act of fraud, negligence, or misrepresentation by the User.
  • iv. Penalty, fine, or any charges imposed by any regulatory/statutory/governmental authority/Bank on SKPE with respect to any act of commission or omission by the User.
  • v. The User's performance/non-performance of their obligations under these terms and conditions.

Dispute Resolution

The User agrees that any dispute arising out of use of this website or availing SKPE's services shall first be resolved by amicable means, and failure to resolve the same within 30 days shall entitle SKPE to refer the matter to arbitration conducted by a sole arbitrator appointed by SKPE. The proceedings shall be conducted as per the Arbitration and Conciliation Act, 1996, or any of its successive statutes/amendments. The seat of arbitration shall be Bangalore, and proceedings shall be conducted in the English language. The award passed by the arbitrator shall be final and binding on the User.

Termination

The User agrees that SKPE shall have all the rights to suspend or terminate the User's account, wholly or partly, or usage of services and/or the User's profile, at any time. SKPE may also, in its sole discretion and at any time, discontinue providing access to SKPE services, or any part thereof, with or without notice.

For our full data-handling practices, see our Privacy Policy. For information on payment refunds, see our Refund Policy. Questions about these Terms? Write to us at Support@skpenetwork.com or call +91 9266525755.
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